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Shipping & Delivery

Shipping and Delivery Policy

When placing your order, you may choose between having it delivered to your specified address or picking it up from one of Cybercomms’ physical stores of your choice.

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Successfully placed orders are verified and prepared within 24 to 48 hours, after which your order will delivered to your designated address or your selected store.

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I. Home Delivery

  1. We charge a special fee of Php499 for bulky items (8 kilograms or above in actual or dimensional weight), regardless of order amount. 

  2. Free Shipping vouchers are also available. We will inform you prior to shipment of your order.

  3. Delivery fees are not yet included in your basket summary. You may check them before you confirm and place any order.

  4. We deliver nationwide, with the exception of some areas outside of our logistics partners’ delivery zones.

  5. You will receive an email notification once your order has been shipped. Our logistics partner will also get in touch with you via SMS when your package is about to be delivered.  

  6. You may expect your orders within:

  7. 7-10 days for Metro Manila, Rizal, Cavite, Laguna

  8. 5-7 days for rest of Luzon

  9. 3-5 days for Visayas and Mindanao    

  10. ​In case you will not be able to personally receive your order, please make sure to prepare an authorization letter and proof of your authorized person’s identity (e.g. any government-issued ID). Please check whether all of your ordered items are delivered with what's stated in the delivery note, and then sign on the delivery note to acknowledge receipt before returning it to our logistics partner. You can log in to your account to check your order status any time.

  11. In case of inclement weather conditions or delivery limitations due to local quarantine restrictions, deliveries may be delayed. Nonetheless, we will make every effort to deliver your order at the soonest possible time.

  12. Disclaimer: For items that are identified for special handling, the delivery and processing of these orders may take an additional 3 business days.

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